“Thank you for calling Access Psych Intake Team. How may I help you?”
“EAP is a free and confidential service. No personal details will be shared with your employer. Access Psych can also provide treatment services outside of the EAP program such as treatment under a Mental Health Care Plan.”
“Before we proceed with booking details, can we complete a brief intake questionnaire with you?”
“Can you please tell me your name and phone number, home address & email address”
“Are you an Employee, Family Member, or Retiree?”
“Can you tell me a little bit about the nature of the issue that you’d like support with?” (presenting issue)
“Would you like telehealth or F2F appointment?”
“If you would like a telehealth appointment, I can transfer you through to the booking team now”
“Ideally, when are you looking to make an appointment?”
“Do you have any other preferences that you would like us to consider when booking this appointment?”
“Preference for appointment location?”
“Thank you for providing this information. A team member from our booking team will contact you shortly to discuss available appointment options. As part of this booking process you will receive a welcome pack email which includes:
“Do you have any further questions”
“Thanks for your call. Have a nice day.”
“Are you currently experiencing any thoughts of suicide or self-harm?”
“Can you tell me a little bit more about this”
“Do you have any plans”
“Do you have access to the means”
“Where are you located right now (address)”
“Is someone with you right now”
“Based on the information that you have told me I am going to call an ambulance for you now. Please stay on the line whilst I do this.”
“Thank you for holding. An ambulance is on its way now. Would you like me to notify anyone for you?” “I will stay on the line until the ambulance arrives”
“Are you able to tell me: - Name - Contact phone number - GP name and practice location - Next of kin name and contact number” “Here is the number for Lifeline 13 11 14 who provide free 24/7 crisis support, alternately you may phone 000 if it is an emergency.”
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